Online Services
Step by step guidance to help navigate our Online Services System to register and certificate learners.
By Richard and 3 others4 authors46 articles
Registering a Learner on an EAL Qualification.
Registering a Learner on a Single Unit.
Registering a Learner for an End-Point Assessment Online Exam.
Registering Learners in Bulk.
Bulk Upload Spreadsheet Guidance.
Using the Search to Display Learner Registration and Certification Data.
Using the Employer Cohort Tag.
Bulk Registration Error Messages
Learner Registration: Hints and Tips 💡
How to Withdraw a Learner in Online Services.
How to Amend Candidate Details in Online Services.
Utilities: Hints and Tips 💡
Adding a Unique Learner Number (ULN) to a Learner Registration.
Transferring a Learners Pathway
Transferring a Learner using De-Registration Re-Registration
Ordering a Replacement Portfolio
Ordering Employment Rights and Responsibilities Workbooks
Ordering a Replacement Certificate for a Learner
A Guide to EAL Online Services
Do you have any paper-based forms that I can fill out and submit?
How to enable Multi-Factor Authentication (MFA) within the EAL Connect
How do I find the latest EAL Price List?
How do I reset my EAL Connect password?
How do I find a password for a locked assessment?
My password for Surpass is not working, what do I do?
I just claimed a certificate however the status is restricted, what do I do?
I am unable to click on the "Add to basket" button. What should I do?
Why does it say ‘claim locked by centre’ on the certification screen?
How can I effectively manage logins when I have more than one centre account to access?