Learner Registration

If you are using the Qual. Code filter to search for a qualification on your centre remit use an asterisk (*) after the qualification number to filter all live pathways within the qualification.

If a qualification does not appear on the list of qualifications to register, the qualification may not be on your centre remit. Please check Smarter Touch and add the qualification where appropriate.

We strongly advise you to register any learner sitting an Online exam at least 24 hours before the exam is due to take place, as we are unable to guarantee that the learner will be available before the 24 hours.

Once a purchase order number has been added we are unable to change the invoice.

If have received an error message ‘Incorrect Combination of Units’, please refer to the EAL qualification manual.

If you have a saved a learner registration without entering the ULN, this can be added by navigating to ‘Utilities’ then ‘Edit ULN’

If you have registered a learner however, they have since left, please refer to our de- registration re-registration policy within the utilities section where the learner can be replaced free of charge within 6 months of the original registration date by using the same qualification.

If you are registering a learner for a single unit, the full qualification covering the single unit must be approved on your centre remit.

You will not be able to register a learner for a single unit where an online exam is included.

If you do not have the Reg/Cert tab, please contact your Centre Coordinator who will be able to assign this permission to your account.