All Collections
Hey Pharmacist Portal
Support for using the Hey Pharmacist Member Portal
What can I do on the Processing Screen?
What is the Issues Screen?
Can I change my delivery radius after I have set it?
Managing Owings for patient orders
What is the Hey Pharmacist Portal & what does it do?
Can I skip a Status?
Does the Portal handle Repeat Dispensing orders?
How have we made the patient data safe within the Portal?
Is the portal integrated with the PMR?
Will the Portal have a Pharmacy Delivery option?
What happens if a GP has only issued part of an order request?
Can a patient have multiple orders?
Cancelled Orders
Checking orders with your PMR
What does the Requested screen display?
The 4 screens of the Portal
What are the benefits that the Portal brings to my pharmacy & patients?
What are the policies I need to accept to access the Portal?
How can I change my pharmacy email for logging into the portal?
How often do I need to log into the Portal
Where do I find my code to log in?
Where do I find my password?
What is an Internet Browser & which one is most suitable for the Portal?
I can't find my welcome email for the Portal
What format should my Password be?
What do I do if I have forgotten my password?
Logging in to the Portal for the first time
Video - Handling Issues & the Issues Screen
Video - Pharmacy Delivery Settings
Video - What is Pharmacy Delivery?
Video - Pharmacy Delivery
Video - Search
Video - Completed Screen
Video - How to print patient orders
Video - Viewing full order Details
Hey Pharmacist - How to Log in to the Portal daily
Video - Processing Screen
Video - Order Status
Video - Logging into the Portal for the first time
What status do I use when I am ready to prepare a patients order?
Can I change an order status without sending a notification?
How do I know if an order has been approved by a GP?
Where can I see my orders that have been Approved by the GP?
What status do I use when an order has been prepared and I want to notify the patient?
What are Order Statuses?
How to notify patients when order is ready for delivery?
How do I manage changing a status for my Pharmacy Delivery orders?
How do I know if an order is Collection or Delivery?
What does ‘Your Patients’ mean in Pharmacy Delivery Settings?
What does ‘Marketing Patients’ mean in Delivery Settings?
Can I change an order from Delivery to Collection or Collection to Delivery?
Where do I see the patients delivery address for Pharmacy Delivery?
When are Marketing Patients available for Pharmacy Delivery
What is the Pharmacy Delivery Service Level Agreement for Your Patients?
What does the orange truck or pharmacy icon indicate when viewing my orders?
Can we charge patients for Delivery on the app / how do patients pay?
What notifications do patients receive for Pharmacy Delivery?
Where do I see the delivery address for an order?
What does the delivery radius mean and why is this offered?
Can I turn off Pharmacy Delivery?
How do I turn on Pharmacy Delivery?
What is Pharmacy Delivery?