You will be able to see orders that have been approved by GP in the Processing Screen so that you can action them.
The patient will have been notified that their GP has approved their order.
Once you log in, you will be taken to the Processing screen, which displays all your store’s Hey Pharmacist collection or pharmacy delivery repeat orders that are either:
Prescription Issued - Ready to be worked on by you
Part Issued - Only part of the order has been approved by GP – detail of what has been approved / rejected is displayed in the Order details by clicking on an order line.
Dispensing - You are preparing their order in pharmacy
Completed- Order is ready to be collected or delivered
Contact Us- You want the patient to contact you for any reason relating to the prescription/ order
Contact GP- You want the patient to contact their GP for any reason relating to the prescription/ order
Cancelled- Orders that had to be cancelled for any reason. Notification will not be sent to the patient
Collected/ Delivered- Orders that have already been collected or delivered can be moved to this status without sending notification to the patient
Printing
You can print the order details from this screen if required.
Viewing full order details
You can click on a patient order line and the full order details will be displayed.
This includes an event log, showing all activity for that order, i.e. status changes will be displayed.
Comparing to the PMR / Prescriptions from the NHS Spine
Compare with your PMR and then once you are ready to prepare the order – change the status to Dispensing.
Once the order is prepared and ready
Once you have prepared the patient’s order, select the Completed status and the order will be marked “Completed” and moved to the Completed screen.
The patient will be notified that their order is ready to collect and to come in store to collect it.
You do not need to do anything further in the Portal for this order.