Below are all the Patient Notifications and content that Hey Pharmacist Collection, Repeat patients will see from the app for Numark Pharmacy.
Patients will see these at each stage of their orders journey
Order Reminder - The Patient can set an order reminder to remind them to order
From: Hey Pharmacist
Subject: It's time to order your medication
Hey [Name]...
It’s time to order your medication.
You have received this email because you signed up to receive reminders for your repeat prescription.
Please go to the Hey Pharmacist app or website to request your medication to collect in store.
Thanks, Hey Pharmacist
Requested w/ GP - The order has been placed and is with their GP to approve
From: Hey Pharmacist
Subject: Your medication request has been sent to your GP
Hey [Name]...
Success! Your request for medication has been securely sent to your GP.
It can take up to 2 working days for your GP to check your request. We will let you know when this happens.
To see your request, go to the Hey Pharmacist app or website.
Patient Name: [Name]
Order Reference: [Number]
Order Status: Request with your GP
Thanks, Hey Pharmacist
Approved by GP - The GP has approved their order
From: Hey Pharmacist
Subject: Your GP has approved your medication request
Hey [Name]...
Good news! Your GP has approved your order!
Your prescription will now be sent to your selected pharmacy.
We’ll let you know when your medication is being prepared. It can take up to 2 working days before it's ready to collect.
To see your request, go to the Hey Pharmacist app or website.
Patient Name: [Name]
Order Reference: [Number]
Order Status: Approved
Thanks, Hey Pharmacist
GP Rejected - The GP has rejected their order
From: Hey Pharmacist
Subject: Your GP has rejected your medication request
Hey [Name]...
Your GP has not authorised your request for medication on this occasion.
Unfortunately, we don’t know the reason, you’ll need to contact them to find out why.
To see your request, go to the Hey Pharmacist app or website.
Patient Name: [Name]
Order Reference: [Number]
Order Status: Not Authorised
Thanks, Hey Pharmacist
Contact GP - The patient is asked to contact their GP - as you have changed their order status in the Portal to Contact GP
From: Hey Pharmacist
Subject: Sorry, we’re unable to process your medication request
Hey [Name]...
There has been a problem with your order, please contact your GP surgery to find out more.
To see your order, go to the Hey Pharmacist app or website.
Patient Name: [Name]
Order Reference: [Number]
Order Status: Contact GP
Thanks, Hey Pharmacist
Contact Pharmacy - The patient is asked to contact your pharmacy - as you have changed their order status in the Portal to Contact Us
From: Hey Pharmacist
Subject: Please contact your pharmacy
Hey [Name]...
Thank you for recently placing an order with us for your medication. On this occasion, you will need to contact your selected pharmacy before your order can progress.
[Pharmacy Name]
[Pharmacy Website]
[Pharmacy Number]
[Pharmacy Address (& Opening Hours)]
To see your order, go to the Hey Pharmacist app or website.
Patient name: [Name]
Order Reference: [Number]
Order Status: Contact Pharmacy
Thanks, Hey Pharmacist
Preparing your Order - The patient is told that you are preparing their order - as you have changed their order status to Dispensing
From: Hey Pharmacist
Subject: Your pharmacy is preparing your medication
Hey [Name]...
We have an update for you! Your selected pharmacy is currently preparing your medication.
We’ll notify you when your order is ready to collect – this can take up to 2 working days. You don’t need to take any actions at this stage.
Thanks, Hey Pharmacist
Ready to Collect The patient is told that their order is ready to collect as you have changed their order status to Completed
From: Hey Pharmacist
Subject: Your medication is ready to collect
Hey [Name]...
Great news! Your medication is ready to collect! Just pop into your selected pharmacy to collect your order in store.
[Pharmacy Name]
[Pharmacy Website]
[Pharmacy Address (& Opening Hours)]
To see your order, go to the Hey Pharmacist app or website.
Patient name: [Name]
Order Reference: [Number]
Order Status: Ready to collect
Thanks, Hey Pharmacist
Collection Reminder - The patient is reminded that their order is Ready to collect when you click the Reminder button next to the order line.
From: Hey Pharmacist
Subject: Reminder for collection
Hey [Name]...
This is a reminder that your medication is ready and waiting to be collected from your selected pharmacy.
[Pharmacy Name]
[Pharmacy Website]
[Pharmacy Number]
[Pharmacy Address (& Opening Hours)]
You can see what you’ve ordered in the Hey Pharmacist app or website.
Patient Name: [Name]
Order Reference: [Number]
Order Status: Ready to Collect
Thanks, Hey Pharmacist