Orders will be displayed in the Portal in four simple screens, depending on the status of the order and what is happening with the order.
When you change a status of an order, the order will move to the corresponding screen and the patient will be notified about the status of their order.
The four screens are -
Requested - Orders are with the GP and not yet approved
Processing - Orders are approved by the GP and ready to be worked on in your pharmacy
Completed - Orders that have had their status changed to Complete live here, patients will already have been notified that their order is ready to collect. You can send reminder to patients from here, by pressing the bell icon on the right side.
Issues - You have asked the patients to either Contact their GP or Contact your pharmacy by changing their order status to Contact GP or Contact pharmacy
