Exams Guidance
Guidance for the Surpass Exams platform and R12 Secure Client software, and advice on Reasonable Adjustments requests
By Richard and 2 others3 authors37 articles
- How do I log into Surpass?
- Searching in Surpass
- How to install the latest version of SecureClient and its minimum requirements.
- Where can I find instructions for conducting online exams?
- How to schedule an exam in Surpass
- How to void or cancel an exam
- Running exams using SecureClient
- How to invigilate an exam
- How to check exam results
- Downloading reports from Surpass
- Using SecureClient with a proxy server
- Running packaged Practice Exams via Surpass Viewer Browser
- What materials are allowed into an exam?
- Apprenticeship Knowledge Test Booking and Invigilation Policy
- Why can't I log into Surpass?
- Why is Surpass telling me to install Surpass Viewer to view my learners?
- I can't see the learner I want to book in the list of available candidates for the exam. What does this mean?
- Why is my learner greyed out when I try to schedule an exam for them?
- When trying to book an exam the learner details are greyed out and displaying the message 'No exam available for this candidate'. What does this mean?
- When trying to schedule an exam the learner is greyed out and displays the message 'This candidate has reached the maximum number of resits' - how can we schedule this exam?
- How soon can a learner resit an exam?
- My learners have just finished their exams. Why can't I see their results?
- My learner has passed an exam but the result is not showing in Online Services. What do I do?
- There was an issue with an exam or exam question - how do I raise this with EAL?
- How do I download an exam to be taken later without an internet connection?
- How can I test an exam station before our learners sit their real exams?
- How to use PINs for online exams
- Why am I getting the error message 'Invalid Keycode: OFFLINE – There was an error validating the Keycode' when entering a learner's keycode?
- Why am I getting the error message 'Invalid Keycode: Test code does not exist' when entering a learner's keycode?
- I'm having difficulties installing / updating R12 SecureClient - how can I resolve this?
- "SecureClient cannot be opened until Windows text Suggestions are disabled" - how can I resolve this to launch the software?
- Can I change the preferences (ie background, font colour, font size) for Secure Client exams?
- How to send a data file from SecureClient