The first thing you need to do is ensure the exam result is showing in 'Surpass'.

Please see this guidance article on how to check for exam results.

If the result is already showing in the 'Results' screen in 'Surpass', but not in 'Online Services' please contact our Customer Experience Team who will be able to support you further.

You can contact us on live chat or email us at customer.experience@eal.org.uk

Please ensure you send us the following details: