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"SecureClient cannot be opened until Windows text Suggestions are disabled" - how can I resolve this to launch the software?
"SecureClient cannot be opened until Windows text Suggestions are disabled" - how can I resolve this to launch the software?

How to turn off Windows Text suggestions

C
Written by Catia Moreira
Updated over a week ago

Following a recent update to our SecureClient software, you might encounter the error message below when running SecureClient:

To resolve this issue, follow these steps:

  1. Load up the Settings menu on your computer.

  2. Locate the Typing settings.

  3. Ensure that every setting under the following categories is turned off:

  • Spelling

  • Typing

  • Hardware Keyboard

  • Multilingual Text Suggestions

Please take a look at the screenshots below for guidance on turning off these options.

Using Group Policies

If using Group Policies, centres need to ensure the Group Policies in place are setting the below registry keys to ‘0’.

Windows 11

HKCU\Software\Microsoft\input\Settings\EnableHwkbTextPrediction = 0

HKCU\Software\Microsoft\input\Settings\MultilingualEnabled = 0

HKCU\Software\Microsoft\TabletTip\1.7\EnableAutocorrection = 0

HKCU\Software\Microsoft\TabletTip\1.7\EnableSpellchecking = 0

Windows 10

HKCU\SOFTWARE\Microsoft\TabletTip\1.7\EnableAutocorrection = 0

HKCU\SOFTWARE\Microsoft\TabletTip\1.7\EnableSpellchecking = 0

HKCU\SOFTWARE\Microsoft\Input\Settings\EnableHwkbTextPrediction = 0

HKCU\SOFTWARE\Microsoft\Input\Settings\EnableHwkbAutocorrection2 = 0

HKCU\SOFTWARE\Microsoft\Input\Settings\MultilingualEnabled = 0

If you are still experiencing issues, don't hesitate to get in touch with us on Exams@eal.org.uk

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