EAL Connect

Why can't I log into Surpass?

Why is Surpass telling me to install Surpass Viewer to view my learners?

I can't see the learner I want to book in the list of available candidates for the exam. What does this mean?

I'm unable to schedule an exam for a learner.

Why is my learner greyed out when I try to schedule an exam for them?

When trying to book an exam the learner details are greyed out and displaying the message 'No exam available for this candidate'. What does this mean?

When trying to schedule an exam the learner is greyed out and displays the message 'This candidate has reached the maximum number of resits' - how can we schedule this exam?

Is there a waiting period between attempts for an exam? Not enough time has elapsed since this candidate last took the exam.

How soon can a learner resit an exam?

My learners have just finished their exams. Why can't I see their results?

My learner has passed an exam but the result is not showing in Online Services. What do I do?

There was an issue with an exam or exam question - how do I raise this with EAL?

How do I download an exam to be taken later without an internet connection?

How can I test an exam station before our learners sit their real exams?

How to use PINs for online exams

Richard Fleetwood

Mirasol Edgcombe

Surpass FAQs

Smarter Touch

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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