Why can't I log into Surpass?
Why is Surpass telling me to install Surpass Viewer to view my learners?
I can't see the learner I want to book in the list of available candidates for the exam. What does this mean?
Why is my learner greyed out when I try to schedule an exam for them?
When trying to book an exam the learner details are greyed out and displaying the message 'No exam available for this candidate'. What does this mean?
When trying to schedule an exam the learner is greyed out and displays the message 'This candidate has reached the maximum number of resits' - how can we schedule this exam?
How soon can a learner resit an exam?
My learners have just finished their exams. Why can't I see their results?
My learner has passed an exam but the result is not showing in Online Services. What do I do?
There was an issue with an exam or exam question - how do I raise this with EAL?
How do I download an exam to be taken later without an internet connection?
How can I test an exam station before our learners sit their real exams?
How to use PINs for online exams