Huggg Payouts

Redeeming vouchers

Everything you need to know about receiving and using your welfare voucher. From opening your link for the first time, to supermarket barcodes, energy top-ups, cash withdrawals, appliance deliveries and more. Find your voucher type in the sections below.

136 articles

General welfare FAQs

Where is my voucher? I haven't received it or I can't find it

How often will I receive my welfare vouchers?

Can I apply for welfare vouchers or free food and shopping vouchers?

When do I need to use my voucher, and do I have to spend it all at once?

How do I update my contact details for my vouchers?

How do I know if a Huggg message is real?

Troubleshooting & Support

My voucher isn't working at the till - read this first

What if I don't have a smartphone or internet access?

I don't have an email address or phone number - how do I get my voucher?

My voucher has expired or I've lost it - can I get a replacement?

Can I check the balance of my voucher?

Food & shopping vouchers

How to open your voucher link and choose a supermarket or shop

How to use your voucher in store

Can I use my food or shopping voucher online?

Can I change my supermarket or shop after choosing it?

What can't I buy with my food or shopping voucher? (Recipeint Guidance)

Help - there's no money left on my voucher

Energy, water & utilities

How do I pay my energy or water bill?

PayPoint energy_{4 articles}

Post Office energy_{2 articles}

Digital prepaid energy, water and fuel cards_{9 articles}

OneLink Energy_{4 articles}

Cash vouchers

PayPoint cash_{1 article}

Post Office cash_{1 article}

ATM cash_{4 articles}

OneLink cash_{3 articles}

Home appliances

How do I redeem my appliance voucher?

Where is my appliance?

Can I change my delivery date?

What happens if there is an issue with my delivery?

Who do I contact if there's a problem with my appliance?