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How to claim your digital prepaid Mastercard for energy, water or heating oil payments - open your link, enter your details, verify your identity, and access your card.

How do I get my prepaid card?

How to pay your energy, water or fuel provider using your digital prepaid Mastercard - online or by phone, including for direct debit accounts and off-grid energy suppliers.

How do I use my prepaid card to pay my bill?

Whether your prepaid card works with your gas, electricity or water supplier - including bill payers, prepayment meter customers, direct debit accounts and off-grid energy.

Does the prepaid card cover all energy and water suppliers?

A guide for residents on how to use their digital Mastercard/Voucher to pay for heating oil.

Heating oil prepaid card - how to use it

How to check how much credit is left on your digital prepaid energy or water Mastercard.

How can I check the balance on my prepaid card?

Common reasons why a prepaid energy or water Mastercard is declined and what to do about it.

My prepaid card has been declined - what should I do?

What happens when your digital prepaid energy or water Mastercard expires, and whether you can get a replacement.

My prepaid card has expired - what can I do?

How to cancel your digital prepaid energy or water card if you think it has been lost, stolen or compromised - and how to request a replacement.

What do I do if my prepaid card is lost or stolen?

How to claim and use your digital prepaid Mastercard for energy, water or heating oil payments - including paying online or by phone, checking your balance, and what to do if your card is declined, lost or expired.

Digital prepaid energy, water and fuel cards

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