We understand that not everyone has easy access to a smartphone or the internet, and we want to make sure you can still use your voucher. Here are the options available to you.
If you don't have a smartphone or internet at all
Contact the organisation that sent your voucher - for example, your council, school, or charity - and ask if they can provide a printed version of your voucher. Many senders are able to print vouchers and post or hand-deliver them to recipients who can't access them digitally.
If you have a smartphone but no mobile data
Connect to Wi-Fi first, then open your voucher link and let it fully load
Once it's loaded, take a screenshot of the voucher screen - this can usually be scanned in store even without an internet connection
Make sure the barcode is clearly visible in your screenshot before heading out
You can also access your voucher using free Wi-Fi at a library, supermarket, or community centre if you don't have Wi-Fi at home.
If you have a computer but not a smartphone
You can open your voucher link on any computer with internet access - at home, at a library, or at a friend's house. From there, you can print the voucher page to take into the store. Printed barcodes work just as well as digital ones at the till.
Still need help?
If none of these options work for your situation, please email us at support@huggg.me and we'll do our best to help find a solution with your sender.