If your appliance hasn't arrived yet, the courier (ATS) handles all deliveries. Huggg understands this can be stressful, especially when you've been counting on your appliance. Here are a few things to check.
📋 First, check for missed contact
If the courier hasn't been in touch yet, it's worth looking in:
Your email spam and junk folders
Missed calls or texts from unknown numbers (the courier may call from an unfamiliar number)
📧 If your delivery date has passed
If your expected delivery date has passed and your appliance still hasn't arrived, contact ATS directly. ATS manages all deliveries and can give you an update on your order.
Email customerservice@advancedtotalsupplies.co.uk and they'll get back to you with what they find.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.