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What happens if there is an issue with my delivery?

What to do if there's a problem with your appliance delivery: who to contact and what information to include.

If something's gone wrong with your delivery, ATS can help. Huggg understands this can be stressful, especially after waiting for your appliance. ATS manages all deliveries and can resolve issues with the courier.


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πŸ“§ Contact ATS

Common issues ATS can help with:

  • The item arrives damaged

  • The wrong item is delivered

  • The delivery doesn't arrive as expected

Email customerservice@advancedtotalsupplies.co.uk with as much detail as you can about what happened, along with your Order ID if you have it.

ATS will look into it and come back to you with what they find.


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Still need help?

Email us at support@huggg.me and we'll do our best to assist.

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