Huggg

Troubleshoot common voucher problems at the till: barcode won't show or scan, and error or processor messages. Start here before contacting support.

My voucher isn't working at the till. Read this first.

How to access and use your welfare voucher without a smartphone, mobile data, or home internet. Includes options for printing and getting help from your sender.

What if I don't have a smartphone or internet access?

What to do if you don't have an email address or mobile number to receive your welfare voucher, including how to request a printed letter instead.

How do I get my voucher without an email address or phone number?

What to do if your welfare voucher link has expired or you've lost it, including how to find a lost voucher and how to ask for a replacement.

Can I get a replacement if my voucher has expired or I've lost it?

How to check how much is left on your food, shopping or supermarket voucher, including balance check options for Tesco, Asda, Sainsbury's, Morrisons, Aldi, Iceland, M&S and other supermarkets.

Can I check the balance of my voucher?

How Huggg uses the contact details your voucher was sent to, and your rights around your personal information.

What will you use my email/phone number for?

Help when something isn't working - including vouchers not scanning at the till, error messages, lost or expired vouchers, and accessing your voucher without a smartphone.

Troubleshooting & Support

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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