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Troubleshoot common voucher problems at the till including barcode won't scan, error messages, processor errors, voucher not loading, and declined or blank screens. Start here before contacting support.

My voucher isn't working at the till - read this first

How to access and use your welfare voucher without a smartphone, mobile data, or home internet - including options for printing and getting help from your sender.

What if I don't have a smartphone or internet access?

What to do if you don't have an email address or mobile number to receive your welfare voucher - including how to request a printed letter instead.

I don't have an email address or phone number - how do I get my voucher?

What to do if your food, shopping, energy or other welfare voucher link has expired or you've lost it - including how to find a lost voucher and how to…

My voucher has expired or I've lost it - can I get a replacement?

How to check how much is left on your food, shopping or supermarket voucher - including balance check options for Tesco, Asda, Sainsbury's, Morrisons, Aldi, Iceland, M&S and other supermarkets.

Can I check the balance of my voucher?

Help when something isn't working - including vouchers not scanning at the till, error messages, lost or expired vouchers, and accessing your voucher without a smartphone.

Troubleshooting & Support

Find answers and get help from Intercom Support and Community Experts

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