Huggg

Troubleshoot common voucher problems at the till: barcode won't show or scan, and error or processor messages. Start here before contacting support.

My voucher isn't working at the till - read this first

How to access and use your welfare voucher without a smartphone, mobile data, or home internet - including options for printing and getting help from your sender.

What if I don't have a smartphone or internet access?

What to do if you don't have an email address or mobile number to receive your welfare voucher - including how to request a printed letter instead.

I don't have an email address or phone number - how do I get my voucher?

What to do if your welfare voucher link has expired or you've lost it, including how to find a lost voucher and how to ask for a replacement.

My voucher has expired or I've lost it - can I get a replacement?

How to check how much is left on your food, shopping or supermarket voucher - including balance check options for Tesco, Asda, Sainsbury's, Morrisons, Aldi, Iceland, M&S and other supermarkets.

Can I check the balance of my voucher?

How Huggg uses the contact details your voucher was sent to - and your rights around your personal information.

What will you use my email/phone number for?

Help when something isn't working - including vouchers not scanning at the till, error messages, lost or expired vouchers, and accessing your voucher without a smartphone.

Troubleshooting & Support

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