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Step-by-step guide to claiming your food or shopping voucher - covers grocery, retail, clothing, home essentials and school uniform vouchers.

How to open your voucher link and choose a supermarket or shop

How to show your barcode at the checkout, use your voucher across multiple visits, and what to do if you don't have a smartphone.

How to use your voucher in store

Which supermarkets accept welfare vouchers for online shopping - most are in-store only

Can I use my food or shopping voucher online?

What happens if you chose the wrong supermarket or shop for your food or shopping voucher - and whether it can be changed after confirming your selection.

Can I change my supermarket or shop after choosing it?

Things you can't purchase with welfare grocery or shopping vouchers - including alcohol, cigarettes, lottery tickets and fuel. Plus where to find the full exclusions for your specific brand.

What can't I buy with my food or shopping voucher? (Recipeint Guidance)

What to do if your food, shopping or supermarket voucher shows zero balance or less than you expected - including how to check your balance and how to report the…

Help - there's no money left on my voucher

How to claim your voucher, choose a supermarket or shop, use your barcode in store or online, and what to do if something goes wrong.

Food & shopping vouchers

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