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Can I change my supermarket or shop after choosing it?

What happens if you chose the wrong supermarket or shop for your food or shopping voucher - and whether it can be changed after confirming your selection.

No. Once you've confirmed your selection, it can't be changed.

When you confirm your choice, the payment is processed automatically and directly to that supermarket or retailer. Supermarkets treat these as final sales and don't refund gift cards, so the money can't be pulled back once the voucher has been issued, even if the choice was made by mistake.

This is why the process includes a confirmation screen with a clear "You cannot undo this" warning and a toggle switch before you finalise. They are there to make sure the choice is right before it's locked in.


Before you confirm: check your link expiry

Your voucher link has an expiry date, shown on screen when you first open it. You must confirm your brand selection before this date. After it expires, the link will no longer work.

Within that time, take as long as you need. Read the description under each brand carefully. It tells you where the voucher can be used and any restrictions that apply. For full terms for each brand, see the Gift card and voucher T&Cs section of this help centre.



Still need help?

Email us at support@huggg.me and we'll do our best to assist.

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