Huggg

Help if you were expecting a food, shopping, energy or other welfare voucher but it hasn't arrived, you haven't received a text or email, or your voucher has disappeared from…

Where is my voucher? I haven't received it or I can't find it

Information about how frequently food, shopping, energy or other welfare vouchers are issued - and who to contact if you're unsure when yours are coming.

How often will I receive my welfare vouchers?

How to apply for welfare support vouchers including food vouchers, shopping vouchers, energy vouchers, and school support - and who to contact in your area.

Can I apply for welfare vouchers or free food and shopping vouchers?

When do I need to use my voucher, and do I have to spend it all at once?

How to change the email address or phone number your food, shopping, energy or other welfare vouchers are sent to - and who to contact to make the update.

How do I update my contact details for my vouchers?

How to tell a real Huggg voucher message from a scam. The link is the test: real Huggg links always start with launch.huggg.me/ and end with a 16-digit code.

How do I know if a Huggg message is real?

Help with the basics - including where your voucher is, how to update your contact details, and how voucher timing and expiry works.

General welfare FAQs

Find answers and get help from Intercom Support and Community Experts

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