EAL Connect

Jenn Clark

Alex Buckingham

Christopher Wootton

End Point Assessment

Accessing EAL Connect for EPA Support

How to Get Access to ACE360

Secure your ACE360 account by enabling Two-Factor Authentication (2FA). Follow this guide to set up, troubleshoot, and manage 2FA.

How to Enable Two-Factor Authentication in ACE360

How to Link Your Organisation with EAL on ACE360

Setting up Standards on ACE360

Inviting Users and Managing Roles on ACE360

Completing EPA Contact Request Forms

Quick Start Guides

How to Ensure a Successful EPA Journey

All the essentials for getting set up, logged in, linked with EAL, and starting your EPA journey in ACE

Getting Started with EPA

How do I schedule ACE360 training?

Who do I contact if I’m having difficulty logging in to my ACE360 Account?

Are there any practice exams available to support the online End Point Assessment exam?

How to access End Point Assessment documentation?

Your go to section for extra support, training and answers to common questions about using ACE360

Additional Resources

How to Request Reasonable Adjustments in ACE360

How to Add a New Apprentice Record in ACE360

Bulk Upload of Apprentices to ACE360

Break in Learning on ACE360

Withdrawing Apprentices in ACE360

Update Standard Offerings in ACE360

Guidance on managing apprentices and providers in ACE360, from record-keeping to day-to-day system tasks

Apprentice and Provider Management

What is the cost associated with End Point Assessment?

Token Purchasing

How do I add a PO (Purchase Order) when I register an Apprentice in ACE360?

Automated PO Reminder Emails

What is your invoicing process?

Everything you need to know about EPA finance including billing, payments, and managing financial processes

Finance

Timelines and Documentation for Gateway & End-Point Assessment

What do I need to do before my learners can take an EPA Onscreen Knowledge Assessment?

Where do I upload Gateway evidence and other documents for my Apprentice?

Uploading Gateway Evidence to ACE360

Guidance on managing gateway requirements and end-point assessments in ACE360, from evidence submission to assessment outcomes

Gateway and Assessment

Dashboard Overview for ACE360

Email Notifications in ACE360

Resources for understanding ACE360 dashboards, reports, and staying informed with email notifications

Reports and Dashboard Management

How long does it take for a learner to receive their final End Point Assessment completion certificate?

How long does it take for a learner to receive their End Point Assessment result?

All you need to know about viewing results and managing certification for apprentices in ACE360

Results and Certification

Smarter Touch

EAL Home

Find answers and get help from Intercom Support and Community Experts

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