EAL Connect

Alex Buckingham

Jenn Clark

Christopher Wootton

End Point Assessment

Logging on to ACE360 for the first time

Quick Start Guides

All the essentials for getting set up, logged in, linked with EAL, and starting your EPA journey in ACE

Getting Started with EPA

How do I schedule ACE360 training?

Who do I contact if I’m having difficulty logging in to my ACE360 Account?

Are there any practice exams available to support the online End Point Assessment exam?

ACE360 Knowledge Base

Your go to section for extra support, training and answers to common questions about using ACE360

Additional Resources

How To Request Reasonable Adjustments

Guidance on managing apprentices and providers in ACE360, from record-keeping to day-to-day system tasks

Apprentice and Provider Management

What is the cost associated with End Point Assessment?

Token Purchasing

How do I add a PO (Purchase Order) when I register an Apprentice in ACE360?

Automated PO Reminder Emails

Everything you need to know about EPA finance including billing, payments, and managing financial processes

Finance

Are there any specific timelines or documents that need to be taken into consideration during the gateway and final End Point Assessment process?

What do I need to do before my learners can take an EPA Onscreen Knowledge Assessment?

Where do I upload Gateway evidence and other documents for my Apprentice?

Guidance on managing gateway requirements and end-point assessments in ACE360, from evidence submission to assessment outcomes

Gateway and Assessment

How long does it take for a learner to receive their final End Point Assessment completion certificate?

How long does it take for a learner to receive their End Point Assessment result?

All you need to know about viewing results and managing certification for apprentices in ACE360

Results and Certification

Smarter Touch

EAL Home

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.