If an apprentice requires reasonable adjustments (such as extra time, assistive technology, or other support), this must be flagged as early as possible in ACE360 to avoid delays.
Steps to Submit Request for Reasonable Adjustment
Log in to ACE360, find the apprentice’s profile, and open their record
Look for the area labelled “Reasonable Adjustments” within the apprentice’s profile and "tick the box"
Clearly describe the support or adjustment required by uploading documents or evidence to the "Shared Documents" section on their profile
We may contact you if we need more information
Requests made late in the process can delay assessments, so submit them as soon as the need is identified.
For additional guidance, please click here.
Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.