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End Point Assessment and ACE360
Frequently Asked Questions
How long does it take for a learner to receive their final End Point Assessment completion certificate?
How long does it take for a learner to receive their final End Point Assessment completion certificate?
A
Written by Alex Buckingham
Updated over a week ago

End Point Assessment completion certificates are typically issued within 10 to 25 working days after the results have been released.

It is important for Training Providers to ensure that all learner or employer addresses are accurate and up to date in ACE360 to facilitate timely delivery.

If certificates have not arrived after 25 working days please don’t hesitate to contact our Customer Experience - EPA Team to query this and we will investigate.

Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.

Help Centre

Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.

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