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How to Enable Two-Factor Authentication in ACE360

Secure your ACE360 account by enabling Two-Factor Authentication (2FA). Follow this guide to set up, troubleshoot, and manage 2FA.

Jenn Clark avatar
Written by Jenn Clark
Updated over 5 months ago

Introduction

Protecting your ACE360 account is crucial, and Two-Factor Authentication (2FA) adds an extra layer of security. With 2FA enabled, you'll need a one-time code in addition to your password, making unauthorised access nearly impossible. This guide will walk you through setup, troubleshooting and managing 2FA to keep your account secure.

Before enabling 2FA, please ensure you have access to your ACE360 account and a smartphone or device with an authentication app (e.g., Google Authenticator, Microsoft Authenticator).

💡 You only need the authentication app if you chose to setup via QR code.

Setup

Follow the below steps to activate 2FA on your account:

  • Login to your ACE360 account

  • Navigate to "Settings" > "Security Information"

  • Click on "Set Up Two Factor Authentication".

  • Follow instructions below depending on desired 2FA setup

  • Once completed, 2FA will be enabled!

To setup 2FA via email simply click the "Enable" button and it will email you a verification code which can be entered on the next screen to complete 2FA setup.

💡 Now every time you login, it will email you a code!

To setup 2FA via the authentication app, ensure you have it installed on your device. Follow the below instructions on how to scan QR codes depending on application installed and then click "Enable" on the ACE360 setup screen. Once you enter your 2FA code from the app, setup will be complete!

Microsoft Authenticator

  • Click on "Verified IDs" and scan the QR code

  • Follow the on screen instructions to complete setup

Google Authenticator

FAQ

Are you having issues getting 2FA setup? Check the below FAQ.

Lost access to your authenticator app?

Contact the ACE360 support team to get assistance in resetting your 2FA options. You can contact them using the details below.

Can't scan the QR code?

Manually enter the provided key into your authentication app to complete the setup.

Additional Resources

Additionally, you can follow the ACE360 guide for enabling 2FA below.

🔗 ACE360 guide for 2FA

Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.

Help Centre

Contact Support

If you are experiencing any issues enable 2FA, please contact ACE360 support:

📞 Phone: 0300 303 4444

✉️ Email: support@ace360.org

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