Introduction
As of the 7th of February 2025, automated reminder emails are being sent to help you stay on track with Purchase Orders (POs). These emails notify you if any learners are within or beyond three months of gateway and do not have a valid PO in place.
Key Changes to Proposal Agreements
We've updated our policy: a valid PO is now required three months before gateway (previously six months).
What You Need to Know
Placeholder POs are no longer accepted. If you’ve submitted a placeholder, please update it with the correct PO as soon as possible
POs must be entered at least three months before gateway to avoid delays
Reminder emails are sent to the EPA coordination lead at your organisation
Keep your POs up to date to prevent receiving these reminders
How to Update an Existing PO in ACE360
Log into ACE360
Navigate to the relevant learner record and select the "additional account information" button
Click on the existing PO reference
Select "Edit" in the bottom-right corner
Enter the correct PO details and save
How to Add a PO in ACE360
Log into ACE360
Navigate to the relevant learner record and select the "additional account information" button
Click on the "add" button under "Invoices & PO Numbers"
Enter the correct PO details and save
Additional Support
If you are unsure about the registration fee or end point assessment fee, please reach out to us at epaservices@eal.org.uk for clarification.
Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.