Centres must ensure that prior to learners booking onto or taking an EPA onscreen knowledge assessment, all documents required for the Gateway stage have been uploaded to ACE360, and the Apprentice’s progress is showing as EPA Ready (highlighted green). This is the confirmation from EAL that the Apprentice’s Gateway is validated prior to booking in or undertaking the onscreen test.

Once the learner has completed Gateway, our exams team will then make the learner available for the centre to book in their Onscreen Knowledge Assessment.

If the learner is not showing in the candidate list when attempting to book in an assessment, please contact EAL’s Exams Team who will be able to support.

Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.

Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.