To add a PO to an apprentice registration please open the apprentice record and select View account information.
Next, select Add under the heading ‘Invoices and PO Numbers’ as shown in the screenshot below.
Enter the PO number into the box titled ‘New PO number’. In the 'reason for issue' field, manually write out in the box either 'EPA Fee' or 'Reg Fee' or 'EPA and Reg Fee', so we know what the PO covers.
Once you have entered this information, please select Add Invoice/PO as shown in the screenshot below to save.
The EPAO is unable to add Purchase Order (PO) numbers on behalf of your organisation. If you receive a reminder email asking you to enter a PO for a learner who has already been invoiced for EPA, please still ensure the PO is added to the system.
This is not a request for payment or an invoice reminder — it is purely to complete the required administrative information on each learner's profile. A PO field must be completed for every learner, regardless of their invoice status.
Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.