Platform
The account-level layer every product runs on: operators and their roles, your Brand Library, API access, and the Bookboost app on your phone.
25 articles
People
Operators and roles: add people, decide what each can reach, and manage their profiles and passwords.
- Your operator profileSetting your display name, changing your password, and seeing the role and property access an Admin has given you.
- Changing or resetting your passwordChanging your password from your profile, resetting it when you cannot log in, and what to send support if neither works.
- Combining rolesGiving one operator two roles, four combinations worth using, and what happens when you take one away.
- Error when creating an operatorWhy an email address can be blocked by a deleted profile, how support restores it, and how to avoid it next time.
- The Admin roleWhat only an Admin can do, how many Admins to have, and the four things Admin still cannot do.
- Adding and managing operatorsInviting colleagues, the difference between Invite and Add New, and setting up email signatures.
- Accessible AppsThe list that decides which properties an operator can work in, how to set it, and why an empty list is not a restriction.
- Operator rolesThe three roles, a table of what each one reaches, and why two roles are usually better than Admin.
- The Service roleThe role for guest-facing staff: what it opens, who it suits, and where it stops.
- The Marketing roleThe role for campaign work: what it opens, who it suits, and why it cannot read replies.
- Property-level data visibility in the Unified InboxHow Bookboost limits the messages, reservations, and guest data an operator can see to the properties they have been given access to.
- Why can't I log in?The three reasons access is blocked, how to tell them apart, and what to send support for each.
API access
What an API key is, how to request one from support, and how to keep track of what each key is used for.
- What is an API key?What an API key does, a Bookboost example, and why it should be treated like a password.
- Which Bookboost API should I use?Bookboost has two public APIs, v1 and v3, with different authentication, different data shapes, and different capabilities. This article tells you which one your project needs, and when to use…
- Authenticating with the v3 APIHow to exchange a client ID and secret for an access token, how long tokens last, the extra headers partners send, and what to check when a login fails silently.
- How guest profiles are shaped in v1 and v3The flat v1 profile against the nested v3 profile, when to use create rather than ingest, and the deduplication rules to know before two systems write profiles.
- What the Bookboost APIs do not doThe four things integrators most often go looking for and will not find on either API, and what to do instead in each case.
- API keysHow to request a key from support, where to find it in Settings, and how to keep track of what each one is for.
Brand Library
Set your fonts, colours, and reusable images once, so your guest app and campaigns stay on brand.
- Setting up your Brand LibrarySet your fonts, colours, and reusable images once in your Brand Library, so your guest app and email campaigns stay on brand without you restyling anything by hand.
- Setting your brand fontsChoose the typeface for headings, paragraphs, and buttons in your guest app, so every page is styled the same way without you formatting anything by hand.
- Setting your brand coloursSet your seven brand colours once so your guest app uses them and they appear as a ready-made palette in every colour picker in the email builder.
- Creating custom assetsCreate named image and video slots in your Brand Library so each property can hold its own file under the same name, and your guest app shows the right one…
BookBoost Mobile App
Manage guest communication on the go with the Bookboost mobile app. Stay connected, receive notifications, and handle conversations seamlessly from your smartphone.
- Fixing delayed notifications on AndroidWhy Android delays Bookboost notifications, and the battery and data settings that fix it.
- Installing the Bookboost web app on your phoneHow to add Bookboost to your phone's home screen so it opens like an app.
- Turning on mobile notifications for the Unified InboxHow to allow Bookboost notifications on your phone, and what to do on iPhone.