Bookboost keeps the Unified Inbox scoped to the properties each operator has been given access to. An operator sees, and is notified about, only the guest conversations, reservations, and guest report data belonging to those properties, which keeps guest data separated between the hotels in a group. Operators who look after the whole portfolio still see everything.
Properties are set up as Apps
Access in Bookboost is granted per App. For most accounts an App is a property, so giving an operator access to an App means giving them access to that hotel. Some accounts have Apps that represent another kind of space, such as a bar or a separate unit, if that is how the account was set up. See Accessible Apps for how Apps work.
The list of Apps an operator can reach is their Accessible Apps, set in Settings. Everything below follows from that list.
What is scoped
Three areas of the Unified Inbox respect an operator's Accessible Apps:
Incoming messages, and the notifications for them. An operator only sees incoming guest messages belonging to their Apps, and is only notified about those messages.
Reservations. Reservation data is filtered to the operator's Apps, both in the Unified Inbox and in the reservations shown in the Customers table.
The Reports section of the guest profile drawer. The figures in the Reports section of a guest profile cover the operator's Apps only.
An operator whose Accessible Apps cover every property in the account sees the whole portfolio, exactly as before.
How to set this up?
App access is managed per operator, and only an admin can change it.
Go to Settings in the left menu.
Open Operators.
Select the operator you want to change, or select + Add new to invite someone.
Under Accessible Apps, select the properties that operator should be able to work in.
Select Save.
Operators who are not admins can see their own role and property access but cannot change it. If you need access to another property, ask an admin in your account.
What this does not do
Organisation-scoped teams still reach across properties. A team is scoped either to your whole organisation or to a single property. A property-scoped team only ever picks up conversations from its own property, but an organisation-scoped team picks up conversations from any of them.
Teams created before property scoping are organisation-scoped. If you are being notified about conversations from a property you do not work in, that is usually why. Ask an admin to re-scope the team, or see Why Am I Receiving Notifications for Other Properties? to review your team membership.
Scoping covers the Unified Inbox, not the whole platform. Accessible Apps limit what an operator sees in the Unified Inbox and in the reservations shown in the Customers table. Bookboost Insights is scoped by organisation, so an operator with Insights access sees figures for the whole organisation rather than for their properties alone.
An operator with no Apps assigned may see everything. If nobody has selected any Accessible Apps for an operator, that operator can fall back to organisation-level access. Assign Apps explicitly rather than leaving the list empty.
It is not the same as a role. Property access and section access are separate controls. See Operator roles.
Common questions
I have been given access to one property but I can still see a conversation from another. Why?
Check the scope of the teams you belong to. A team scoped to the organisation can pick up a conversation from any property and pass it to its members, and teams created before property scoping was introduced are all organisation-scoped. An admin can re-scope the team to a single property. If the conversation reached you some other way, contact support with the conversation and your operator name.
Who can change my property access?
An admin in your account. Admins can also add or remove themselves from any App. If you are not an admin you can see your own access but not edit it.
Does this change anything for operators who look after every property?
No. If an operator's Accessible Apps cover the whole portfolio, they see the whole portfolio.
We are adding a property. What do we need to do?
Once the new property is set up as an App, add it to the Accessible Apps of every operator who should work in it. Nobody sees a property that is not in their list.
Getting help
Open Help at the bottom of the left menu and choose Talk to Us, or email support@bookboost.io. Include the operator's name, the property they should have access to, and an example of what they can or cannot see.