People
Operators and roles: add people, decide what each can reach, and manage their profiles and passwords.
18 articles
- Bots in your operator listWhy your Operators list contains more entries than you have colleagues, and what a bot's operator record does and does not hold.
- Inactive operatorsWhat De-Activate does, how to bring someone back, and why it is not the same as Delete.
- Automatic sign-out after inactivityBookboost can sign you out automatically after a chosen period of inactivity, warning you first, to protect screens that are sometimes left unattended.
- Two-factor authenticationAdd a second sign-in step with an authenticator app, and how an organisation can require it for every operator.
- Your operator profileSetting your display name, changing your password, and seeing the role and property access an Admin has given you.
- Changing or resetting your passwordChanging your password from your profile, resetting it when you cannot log in, and what to send support if neither works.
- Combining rolesGiving one operator two roles, four combinations worth using, and what happens when you take one away.
- Error when creating an operatorWhy an email address can be blocked by a deleted profile, how support restores it, and how to avoid it next time.
- The Admin roleWhat only an Admin can do, how many Admins to have, and the four things Admin still cannot do.
- Adding and managing operatorsInviting colleagues, the difference between Invite and Add New, and setting up email signatures.
- Accessible AppsThe list that decides which properties an operator can work in, how to set it, and why an empty list is not a restriction.
- Operator rolesThe three roles, a table of what each one reaches, and why two roles are usually better than Admin.
- The Service roleThe role for guest-facing staff: what it opens, who it suits, and where it stops.
- The Marketing roleThe role for campaign work: what it opens, who it suits, and why it cannot read replies.
- Property-level data visibility in the Unified InboxHow Bookboost limits the messages, reservations, and guest data an operator can see to the properties they have been given access to.
- đ Forgot Password Not Working? How We'll Securely Send Your LoginIf the "Forgot password" reset isn't working, your Bookboost contact can send your login securely via a 1Password one-time link. Here's what to expect.
- Why can't I log in?The three reasons access is blocked, how to tell them apart, and what to send support for each.
- Inviting several operators at onceHow to invite up to 100 colleagues in one go, setting each person's name, property access, role, and team before the invitations are sent.