Huggg

Pay your energy, water, or off-grid fuel bill using the voucher or Energy Card you received. Find the right way for what your council, school, or charity sent you.

How do I pay my energy or water bill?

Help with energy, water and utility vouchers - including PayPoint, Post Office, digital prepaid cards and OneLink Energy. Find instructions for your voucher type in the sub-sections below.

Energy, water & utilities

How to use your PayPoint energy voucher to top up your gas or electricity meter: where to go, what to bring, and how long you have to use it.

How do I use my PayPoint energy voucher?

A full list of gas and electricity suppliers that accept PayPoint energy top-up vouchers. Includes E.ON, Octopus, OVO, Scottish Power, SSE and more.

Which energy providers partner with PayPoint?

What to do if you see a 'you have been blocked' message when opening your PayPoint energy voucher link.

I've been blocked from redeeming my PayPoint voucher

What to do if you've topped up at PayPoint but the credit hasn't appeared on your gas card, electricity key, or smart meter.

I topped up at PayPoint but the credit hasn't loaded onto my meter

How to use your PayPoint voucher to top up your gas or electricity meter - including which energy providers are supported, where to find your nearest PayPoint, and what to do if something goes wrong.

PayPoint energy

A full list of gas and electricity suppliers that accept Post Office energy top-up vouchers. Includes British Gas, E.ON, EDF, Octopus, OVO, Scottish Power, SSE and more.

Which energy providers partner with the Post Office?

Step-by-step guide to claiming and using your Post Office energy voucher to top up your gas or electricity prepayment meter.

How do I use my Post Office energy voucher?

How to use your Post Office voucher to top up your energy meter - including which energy providers are supported and step-by-step redemption instructions.

Post Office energy

How to claim your digital prepaid Mastercard for energy, water, or heating oil payments: open your link, enter your details, verify your identity, and access your card.

How do I get my prepaid energy card?

The Energy Card is a digital prepaid Mastercard from Huggg. You can use it to pay your energy, water, or off-grid fuel bills online or by phone.

What is an Energy Card?

How to pay your energy, water, or fuel provider using your digital prepaid Mastercard, online or by phone. Covers direct debit accounts and off-grid energy suppliers.

How do I use my prepaid energy card to pay my bill?

Whether your prepaid card works with your gas, electricity or water supplier - including bill payers, prepayment meter customers, direct debit accounts and off-grid energy.

Does my prepaid energy card cover all energy and water suppliers?

A guide for residents on how to use their digital Mastercard/Voucher to pay for heating oil.

How do I use my Heating Oil Card?

How to check how much credit is left on your digital prepaid energy or water Mastercard.

How can I check the balance on my prepaid energy card?

Common reasons a prepaid energy or water card is declined, and what to check.

My prepaid energy card has been declined - what should I do?

What happens when your prepaid energy or water card expires, and how to ask the organisation that sent it for a replacement.

My prepaid energy card has expired - what can I do?

How to cancel your digital prepaid energy or water card if you think it has been compromised, and how to ask for a replacement.

What do I do if my prepaid energy card is lost or stolen?

How to claim and use your digital prepaid Mastercard for energy, water or heating oil payments - including paying online or by phone, checking your balance, and what to do if your card is declined, lost or expired.

Digital prepaid energy, water and fuel cards

How to use your OneLink Energy voucher. Covers bill payers, prepayment meter top-ups, direct debit accounts, and off-grid energy. OneLink guides you to the right option for your home setup.

How do I redeem my OneLink Energy voucher?

Whether your OneLink Energy voucher works with your gas or electricity supplier - including prepayment meters, bill payers, direct debit accounts and off-grid energy.

Does OneLink Energy cover all gas and electricity suppliers?

Whether your OneLink Energy voucher can be used to pay for heating oil, LPG, coal or other off-grid fuel sources.

Can I use my OneLink Energy voucher for off-grid fuel?

What to do if you can't see a PayPoint option or your usual payment method when redeeming your OneLink Energy voucher.

My payment method isn't listed: what do I do?

How to redeem your OneLink Energy voucher - covering bill payers, meter top-ups and off-grid energy. OneLink automatically routes you to the right payment method based on how you pay for your energy.

OneLink Energy

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