Huggg

Help with energy, water and utility vouchers - including PayPoint, Post Office, digital prepaid cards and OneLink Energy. Find instructions for your voucher type in the sub-sections below.

4. Energy, water & utilities

How to use your PayPoint energy voucher to top up your gas or electricity meter - including where to go, what to bring, and how long you have to use…

How does PayPoint work? (Receiving vouchers)

A full list of gas and electricity suppliers that accept PayPoint energy top-up vouchers - including E.ON, Octopus, OVO, Scottish Power, SSE and more.

Which energy providers partner with PayPoint?

What to do if you see the message "Sorry, you have been blocked" when trying to open your PayPoint energy voucher link.

I've been blocked from redeeming my PayPoint voucher

What to do if you've redeemed your PayPoint energy voucher but the credit hasn't appeared on your gas card, electricity key or smart meter.

I topped up at PayPoint but the credit hasn't loaded onto my meter

How to use your PayPoint voucher to top up your gas or electricity meter - including which energy providers are supported, where to find your nearest PayPoint, and what to do if something goes wrong.

PayPoint energy

A full list of gas and electricity suppliers that accept Post Office energy top-up vouchers - including British Gas, E.ON, EDF, Octopus, OVO, Scottish Power, SSE and more.

Which energy providers partner with the Post Office?

Step-by-step guide to claiming and using your Post Office energy voucher to top up your gas or electricity prepayment meter.

How do I use my Post Office energy voucher?

How to use your Post Office voucher to top up your energy meter - including which energy providers are supported and step-by-step redemption instructions.

Post Office energy

How to claim your digital prepaid Mastercard for energy, water or heating oil payments - open your link, enter your details, verify your identity, and access your card.

How do I get my prepaid card?

How to pay your energy, water or fuel provider using your digital prepaid Mastercard - online or by phone, including for direct debit accounts and off-grid energy suppliers.

How do I use my prepaid card to pay my bill?

Whether your prepaid card works with your gas, electricity or water supplier - including bill payers, prepayment meter customers, direct debit accounts and off-grid energy.

Does the prepaid card cover all energy and water suppliers?

A guide for residents on how to use their digital Mastercard/Voucher to pay for heating oil.

Heating oil prepaid card - how to use it

How to check how much credit is left on your digital prepaid energy or water Mastercard.

How can I check the balance on my prepaid card?

Common reasons why a prepaid energy or water Mastercard is declined and what to do about it.

My prepaid card has been declined - what should I do?

What happens when your digital prepaid energy or water Mastercard expires, and whether you can get a replacement.

My prepaid card has expired - what can I do?

How to cancel your digital prepaid energy or water card if you think it has been lost, stolen or compromised - and how to request a replacement.

What do I do if my prepaid card is lost or stolen?

How to claim and use your digital prepaid Mastercard for energy, water or heating oil payments - including paying online or by phone, checking your balance, and what to do if your card is declined, lost or expired.

Digital prepaid energy, water and fuel cards

How to use your OneLink Energy voucher - covers bill payers, prepayment meter top-ups, direct debit accounts and off-grid energy. OneLink guides you to the right option for your home…

How do I redeem my OneLink Energy voucher?

Whether your OneLink Energy voucher works with your gas or electricity supplier - including prepayment meters, bill payers, direct debit accounts and off-grid energy.

Does OneLink Energy cover all gas and electricity suppliers?

Whether your OneLink Energy voucher can be used to pay for heating oil, LPG, coal or other off-grid fuel sources.

What about off-grid energy sources?

What to do if you can't see a PayPoint option or your usual payment method when redeeming your OneLink Energy voucher.

My usual payment method isn't listed - what do I do?

How to redeem your OneLink Energy voucher - covering bill payers, meter top-ups and off-grid energy. OneLink automatically routes you to the right payment method based on how you pay for your energy.

OneLink Energy

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