OneLink Energy works with gas, electricity, and off-grid fuel suppliers across the UK. It's a voucher that lets you choose how to use it for energy: when you open your link, it asks how you pay and routes you to the right option.
What it covers
OneLink Energy works for customers who:
Top up a prepayment meter, online, at a PayPoint, or at a Post Office
Pay a bill, including by direct debit or standing order. The voucher makes a one-off payment online or by phone to settle a bill or add credit to your account
Use off-grid energy, including heating oil, LPG, and coal suppliers
For a full explanation of each option, see How do I redeem my OneLink Energy voucher?
If you want to use PayPoint
PayPoint energy top-ups are limited to £49. If your OneLink Energy voucher is £49 or less, PayPoint is one of the options you can choose. If it's for more than £49, PayPoint won't be shown, and you can choose the Post Office or your Energy Card instead.
If you need to use PayPoint but your voucher is for more than £49, contact the organisation that sent it. They may be able to send your support as smaller PayPoint vouchers instead. This is at their discretion.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.