Your Heating Oil Card is a digital prepaid Mastercard. You can use it to pay a heating oil supplier that takes Mastercard, online or by phone. It cannot be used in person.
If you haven't claimed your Heating Oil Card yet, see How do I get my prepaid energy card? first.
📞 Paying by phone
Pay by phone if your bill is more than the balance on your card. Online payments only go through when the total is at or below your balance.
When you call your supplier:
Ask to make a split payment
Ask them to charge your Heating Oil Card first, for its full balance. Have your card number, expiry date, and CVV ready
Pay anything left on the bill with your own debit or credit card
💻 Paying online
Pay online when your total bill is the same as or less than the balance on your card. At the checkout:
Choose Mastercard as the payment method
Enter the card number, expiry date, and CVV shown on your card screen
The total can't be more than your card balance, even by 1p, or the payment will be declined. If your bill is larger, pay by phone instead.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.
