If you can't see the payment option you normally use, here are the most common reasons why.
🏪 PayPoint isn't showing as an option
PayPoint's systems can only issue energy vouchers up to £49. If your OneLink voucher is for more than £49, the PayPoint option will not be available. This is a PayPoint system limit, not something Huggg can change.
In this case, contact the organisation that issued your voucher. They will need to cancel the current voucher and re-issue it as multiple smaller amounts under £49. You can then redeem the smaller vouchers at a PayPoint location.
🏤 PayZone isn't showing as an option
PayZone outlets are not listed separately because PayZone is a subsidiary of the Post Office and covers the same energy providers. If you normally use a PayZone location, select the Post Office option.
❓ Something else not listed?
Between the three options (bill payment, meter top-up, and off-grid), every common energy payment method is covered. If you can't find a match for how you pay, email support@huggg.me. We'll work out the best option with you.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.