If you've topped up at a PayPoint location and have your receipt, but the credit hasn't appeared on your gas card, electricity key, or smart meter, PayPoint can help. Huggg understands this is worrying when you're waiting for credit to come through.
PayPoint handles all meter top-up transactions and is best placed to investigate what has happened. You can reach them at:
It helps to have your receipt to hand when you contact them, as it has the transaction reference they'll need.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.