If you've redeemed your voucher at a PayPoint location and received a receipt, but the credit hasn't appeared on your gas card, electricity key or smart meter, please contact PayPoint directly.
PayPoint handles all meter top-up transactions and will be best placed to investigate what has happened. You can reach them at:
It helps to have your receipt to hand when contacting them, as it will contain the transaction reference they'll need to look into it.
Still need help?
If you've been in touch with PayPoint and are still having problems, email us at support@huggg.me and we'll try to help.