Huggg

Sending gifts

An introduction to Huggg: Learn how every gift starts with a link and how to share those links via email, SMS, or your own messaging apps.

What is Huggg and how does it work?

A quick guide to setting up your free Huggg account and navigating the gifting dashboard for the first time.

How do I create my Huggg account?

Navigate the Huggg marketplace to choose between sending a single gift, a gift with choice, or a digital gift card.

Finding the perfect gift

An overview of the Huggg Wallet: Learn how to fund your gifting via credit card or bank transfer, and how "Pay at Checkout" works.

Adding funds: How the Huggg Wallet works

How do I include add-ons to my account?

Get your account ready for action. Learn how to sign up, discover our thoughtful gift range, and fund your first send.

Setting up your Huggg account

Learn how to invite colleagues, organise your account with subteams, and transfer gifting funds using the Add and Withdraw features.

Managing your team and subteams

Learn about the differences between Admin, Team-Viewer, and Participant roles, and how to change or add additional account admins.

Understanding team roles and permissions

Step-by-step instructions for Admins on how to remove team members or subteams, and what happens to their gifting data and remaining funds.

Deleting users and subteams

Best practices for launching Huggg to your company, understanding account limits, and where to find extra support.

Training and onboarding your team

How to set up gifting budgets for your teams: Empower managers and employees to play their part in gift-led recognition with gifting budgets

Budgets: What is Huggg Budgets?

Managing your users (Admins only)

How to send

Your gifting journey starts on the home dashboard. Depending on who you are rewarding and the occasion, you can choose from three different ways to send a Huggg.

Step 1: Selecting your gift type

Once you’ve selected your gift, it’s time to add the personal touches that make a Huggg special. In this step, you’ll write your message and choose your digital "wrapping paper."

Step 2: Personalising your gift

Once your gift is ready and your message is written, you need to decide how to deliver it. You can choose to share the links yourself via your own communication…

Step 3: Choosing your delivery method

You’re at the finish line! This final step allows you to review your order totals, confirm your gift details, and complete your purchase using your account balance/card.

Step 4: Review and Checkout

how to send, sending gifts, getting started, first gift, help sending, how huggg works, Send by email, send by sms/text.

How to send gifts with Huggg

New to Huggg? Follow our simple 4-step guide to find the perfect gift, add your personal touch, and get your treats delivered to your team.

How to send: Step-by-Step

If you chose the "Share myself" delivery option, follow these steps to find, copy, and manage your gift links after purchase.

Finding, copying, and sharing your gift links

How to use Group links

Can I send a Huggg without creating an account?

Can we add custom branding?

Can I schedule for a Huggg to be sent at a future date?

What format does the CSV need to be in?

Is delivery/postage included?

How to customise gifting options

Learn how to send physical gifts across Europe and digital gift cards to recipients in the USA, Australia, Canada, and beyond.

Sending gifts outside the UK (International gifting)

Go beyond the basics with advanced features. Learn about bulk sending via CSV, scheduling gifts for the future, using group links, and adding your company branding.

Sending tips, tricks & tools

Can I edit or cancel the Huggg after it's created?

If your recipient has lost their gift link or it’s buried in their inbox, you can easily retrieve it from your account and resend it manually via email, SMS, Slack…

Can I resend a Huggg link?

Tracking Huggg links

Pro-forma invoice and top up invoice

How do I top up my account?

Where do I find the HG reference?

Can I be refunded if the voucher has not been redeemed?

Where can I find my receipt?

What is the difference between 'Available balance' and 'Live balance'?

What is Huggg Campaigns?

Understand the tax implications of employee gifts

Is employee gifting taxable in the UK?

Manage your Huggg Wallet, top up your balance, and access invoices or tax information.

Billing & Your Huggg Wallet

Walkthrough videos for the Huggg platform

How to videos

The Help Centre did not answer my query

I've forgotten/need to change my password

If you are seeing an error message and it won't let you log in, follow these steps. This guide covers common login issues and how to report a specific login…

I can't log in: Troubleshooting login issues

It won’t let me sign up using my email address?

What should I do if I have a supply suggestion?

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