Huggg

Sending gifts

Get started with Huggg: what it is, how it works, and how to send your first gift.

What is Huggg and how does it work?

How to create your free Huggg account and find your way around the dashboard.

How do I create my Huggg account?

Choose between sending a specific gift, a gift with choice, or a digital gift card.

Finding the perfect gift

How the Huggg Wallet works, and how to fund your gifting via card, bank transfer, or pay-at-checkout.

Adding funds: How the Huggg Wallet works

How to add paid features to your Huggg account, including branding, SSO, and API integration.

How do I include add-ons to my account?

Get your account ready for action. Learn how to sign up, discover our thoughtful gift range, and fund your first send.

Setting up your Huggg account

How to invite colleagues, set up subteams, transfer funds, and add reason codes for reporting.

Managing your team and subteams

An extra login step using a text message code or an authenticator app, to help keep your Huggg account secure.

What is two-step verification?

A team admin setting that adds a mandatory label field, like "Employee name" or "Cost centre", to every gift you send.

What is the reference field on my gifts?

How the Admin, Team-Viewer, and Participant roles work, and how to change a role or add more Admins.

Understanding team roles and permissions

How to remove a team member or subteam, and what happens to remaining funds and gifting data.

How do I delete a user or subteam?

Tips for launching Huggg, plus user and sending limits, manager budgets, and how to get a hands-on demo.

How do I launch Huggg to my team?

What Huggg Budgets are, why they help, and how to set one up.

What is Huggg Budgets?

Managing your users (Admins only)

How to send

How to choose a gift type on the Huggg dashboard: a specific gift, a choice of gifts, or a gift card.

Step 1: Selecting your gift type

How to add a personal message and digital wrap to your Huggg before sending.

Step 2: Personalising your gift

Three options for delivering your Huggg: share the links yourself, or let Huggg send by email or SMS.

Step 3: Choosing your delivery method

How to review your Huggg order, confirm details, and complete payment.

Step 4: Review and Checkout

A four-step walkthrough for sending your first gift with Huggg.

How to send gifts with Huggg

New to Huggg? Follow our simple 4-step guide to find the perfect gift, add your personal touch, and get your treats delivered to your team.

How to send: Step-by-Step

How to find, copy, and share gift links from your Gift history after purchase.

How do I find and share my gift links?

How to send one shareable link that a whole group can each claim a gift from.

How do I use a Group link?

Whether you need a Huggg account to send gifts.

Can I send a Huggg without creating an account?

Whether you can add custom branding, and how it appears at checkout.

Can we add custom branding?

How to buy a gift now and send it on a future date.

Can I schedule a gift to be sent at a future date?

How to format a CSV to upload recipients in bulk.

What format does the CSV need to be in?

Whether delivery is included in the price.

Is delivery/postage included?

How to change which gifts the recipient can pick from in a choice of gifts.

How do I customise a choice of gifts?

Where Huggg delivers physical gifts and digital gift cards outside the UK.

Can I send gifts outside the UK?

Go beyond the basics with advanced features. Learn about bulk sending via CSV, scheduling gifts for the future, using group links, and adding your company branding.

Sending tips, tricks & tools

What to do if you need to edit or cancel a Huggg after it's been purchased.

Can I edit or cancel the Huggg after it's created?

How to retrieve and resend a Huggg link from Gift history.

Can I resend a Huggg link?

Tracking Huggg links

Where to download pro-forma, top-up, and monthly invoices.

How do I get an invoice or pro-forma?

Your orders report is splitting one status column into two: Send status shows whether a gift reached your recipient, and Claim status shows what happened next.

What are Send status and Claim status on my orders report?

How to add funds to your Huggg account by card or bank transfer.

How do I top up my account?

How to find your HG reference for bank-transfer top-ups.

Where do I find the HG reference?

When refunds are available for gifts that haven't been claimed.

Can I get a refund for an unclaimed gift?

Where can I find my receipt?

What 'Available balance' and 'Live balance' mean on your account.

What is the difference between 'Available balance' and 'Live balance'?

An optional paid feature that lets you set custom expiry dates, only pay for claimed gifts, and track claims in real time.

What is Huggg Campaigns?

A plain-English guide to when UK employee gifts are taxable. Not tax advice.

Is employee gifting taxable in the UK?

Manage your Huggg Wallet, top up your balance, and access invoices or tax information.

Billing & Your Huggg Wallet

Short walkthrough videos covering the basics of the Huggg platform.

How-to videos

How to reach our team if the Help Centre didn't answer your question.

What if I can't find an answer here?

How to reset or change your password from the login page.

How do I reset or change my password?

If you are seeing an error message and it won't let you log in, follow these steps. This guide covers common login issues and how to report a specific login…

I can't log in: Troubleshooting login issues

Why can't I sign up with my email address?

How to suggest a brand or gift for Huggg to offer.

How do I suggest a brand or gift?

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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