Huggg

Sending gifts

An introduction to Huggg: Learn how every gift starts with a link and how to share those links via email, SMS, or your own messaging apps.

What is Huggg and how does it work?

A quick guide to setting up your free Huggg account and navigating the gifting dashboard for the first time.

How do I create my Huggg account?

Navigate the Huggg marketplace to choose between sending a single gift, a gift with choice, or a digital gift card.

Finding the perfect gift

An overview of the Huggg Wallet: Learn how to fund your gifting via credit card or bank transfer, and how "Pay at Checkout" works.

Adding funds: How the Huggg Wallet works

How do I include add-ons to my account?

Get your account ready for action. Learn how to sign up, discover our thoughtful gift range, and fund your first send.

Setting up your Huggg account

Learn how to invite colleagues, organise your account with subteams, and transfer gifting funds using the Add and Withdraw features.

Managing your team and subteams

Learn about the differences between Admin, Team-Viewer, and Participant roles, and how to change or add additional account admins.

Understanding team roles and permissions

Step-by-step instructions for Admins on how to remove team members or subteams, and what happens to their gifting data and remaining funds.

Deleting users and subteams

Best practices for launching Huggg to your company, understanding account limits, and where to find extra support.

Training and onboarding your team

Managing your users (Admins only)

Sending gifts or vouchers

Your gifting journey starts on the home dashboard. Depending on who you are rewarding and the occasion, you can choose from three different ways to send a Huggg.

Step 1: Selecting your gift type

Once you’ve selected your gift, it’s time to add the personal touches that make a Huggg special. In this step, you’ll write your message and choose your digital "wrapping paper."

Step 2: Personalising your gift

Once your gift is ready and your message is written, you need to decide how to deliver it. You can choose to share the links yourself via your own communication…

Step 3: Choosing your delivery method

You’re at the finish line! This final step allows you to review your order totals, confirm your gift details, and complete your purchase using your account balance/card.

Step 4: Review and Checkout

how to send, sending gifts, getting started, first gift, help sending, how huggg works, Send by email, send by sms/text.

How to send gifts with Huggg

New to Huggg? Follow our simple 4-step guide to find the perfect gift, add your personal touch, and get your treats delivered to your team.

How to send: Step-by-Step

How to use Group links

Can I send a Huggg without creating an account?

Can we add custom branding?

Can I schedule for a Huggg to be sent at a future date?

What format does the CSV need to be in?

Is delivery/postage included?

How to customise gifting options

Sending Other

Pro-forma invoice and top up invoice

How do I top up my account?

Where do I find the HG reference?

Can I be refunded if the voucher has not been redeemed?

Where can I find my receipt?

What is the difference between 'Available balance' and 'Live balance'?

What is Gift Claim Guarantee?

Understand the tax implications of employee gifts

Is employee gifting taxable in the UK?

Empower managers and employees to play their part in gift-led recognition with gifting budgets

How to set up gifting budgets for your teams

Managing funds

Can I edit or cancel the Huggg after it's created?

Can I resend the Huggg link?

Tracking Huggg links

Walkthrough videos for the Huggg platform

How to videos

The Help Centre did not answer my query

I've forgotten/need to change my password

What should I do if I have a supply suggestion?

What are the Treat Yourself voucher terms?

What are the Experience voucher terms?

What are the Retail voucher terms?

What are the Takeaway voucher terms?

What are the Dining & Drinks voucher terms

It won’t let me sign up using my email address?

Other

Platform

Homepage

Blog

Huggg platform

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.