With Huggg Campaigns, you can change the expiry date on an order after you've bought it, which is handy when your recipients need a bit more time. The new date applies to every gift link in that order.
📋 Before you start
You can change the date when both of these are true:
Huggg Campaigns is on your account. On the free Gifting plan, gifts are valid for one year from when you send them, and that date stays as it is.
The order has not expired yet. Once the expiry date has passed, it can't be moved.
📅 How to change the expiry date
You change the expiry date on the order, not on a single gift link.
Go to your Gift history page from the left-hand menu.
Click the Orders tab at the top of the page.
Find and click into the order you want to change.
Click the calendar icon at the top right, next to Expiry date.
Pick the new date. The panel shows the date your links will expire, so you can check it first.
Click Apply.
The order then shows the new expiry date, and every gift link in it expires on that date.
💡 When a new date won't do the trick
A new date applies to the whole order, so there are two times you'll want a different route:
One recipient needs longer than the rest. Every gift link in an order shares the same expiry date. The easiest fix is to send that person a gift of their own. It sits in its own order, with its own expiry date.
The order has already expired. Once an order has expired, its links can't be reopened. If you'd still like them to have something, you can send a fresh gift any time. With Huggg Campaigns, any unclaimed gifts will already be back in your Huggg balance, ready to put towards it.
↩️ What the new date changes
The expiry date also controls when unclaimed gifts are refunded. With Campaigns, an unclaimed gift is refunded to your Huggg balance when it expires. Move the expiry date and the refund moves with it.
Still need help?
Email us at hello@huggg.me and we'll do our best to assist.