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How do I top up my account?
Updated over 3 months ago

Available to Plus/Pro account holders only

  1. Please log in and select the '£' category in the left hand column.


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  2. Scroll down to ‘Top up account’.

  3. Choose to pay either ‘By card’ or ‘By bank transfer’ and submit your card details.

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    Please note:
    - CHAPS bank transfers will arrive on the same day.
    - BACS bank transfers will take 3-5 working days to arrive.

    To avoid delays, please ensure that you include the HG reference number when making a bank transfer. For help on how to find this reference, please click here.

  4. As soon as we receive the payment or transfer, your Huggg account will be topped up.

  5. All top ups made will be displayed under the ‘Top up history’ section at the bottom of the page. Your new balance will be shown at the top of the page.

For Free account holders:

Just like sending any other gift or gift card, you pay for what you send. Once you’ve chosen the perfect gift, please provide your card details at checkout. We accept Mastercard or Visa.

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