If you are having trouble accessing your Huggg account, it is usually something we can fix quickly.
Try these quick fixes first
Before reaching out to our team, please try these quick steps to resolve the most common issues:
Check for typos: Ensure there are no extra spaces at the beginning or end of your email address.
Try an Incognito window: Sometimes saved browser data causes a conflict. Try logging in using a Private or Incognito tab.
Browser extensions: Disable any ad-blockers or security extensions that might be preventing the page from loading correctly.
Forgot your password? If your credentials aren't being recognised, please see our dedicated guide: How to reset my password.
Still receiving an error message?
If you’ve tried the steps above and you still can't log in, our support team is ready to investigate. To help us solve this as fast as possible, please:
Take a screenshot of the page, ensuring the specific error message is visible.
Email us at hello@huggg.me with the following details:
The screenshot of the error.
The email address you are using to sign in.
Which browser you are using (e.g., Chrome, Safari, Edge).