As an Admin, you can remove team members or subteams at any time. This is immediate, but you cannot delete anyone who still has funds in their pot. This article covers how it works, what happens to those funds, and what data is kept.
📋 How to remove a user or subteam
Removals are managed from the Teams tab:
Select Teams from the side navigation
Scroll to Manage my team (for individuals) or Manage subteams (for whole departments)
Find the relevant user or subteam and click the bin icon
Important: this action is immediate. The user, or every user in that subteam, will lose access to the Huggg platform and the shared budget straight away.
💷 What happens to the funds?
You cannot delete a user or subteam if they still have a balance in their pot. Move the balance back to the main wallet first:
Click the three dots next to the subteam and select Transfer funds
Use the Withdraw tab to move the balance back into the main wallet
Once the balance is £0.00, the bin icon becomes active and you can delete
📊 What happens to the data?
Deleting a user or subteam only revokes their login access. Your reporting data stays intact:
Transaction History: all previous gifting data, receipts, and activity remain available to the Admin for reporting purposes.
Live Huggg links: any gifts the deleted user sent that are still live (not yet claimed) will continue to work for the recipient. You can still track or cancel these from your main dashboard.
⚠️ Offboarding Admins
If you need to delete a user who's currently an Admin, promote a new Admin first. If they're the only Admin, email hello@huggg.me and we'll help transition the account ownership safely.
Still need help?
Email us at hello@huggg.me and we'll do our best to assist.