Sending vouchers
80 articles
Financial reports and invoices
Where can I find my receipt?
How do I transfer funds to my subteam?
How do I top up my account?
Will we be refunded if vouchers expire without redemption?
How long does it take for my top up to arrive?
How do I pay for vouchers?
How do I request a refund?
Which of our accounts will be recredited if a voucher expires?
How to send printable vouchers
How to send welfare vouchers using individual links
How to send welfare vouchers via SMS
How to send welfare vouchers via email
Which energy voucher should I send?
How to share welfare vouchers
Sending a specific voucher to print
What is the expiry date I’m setting?
What format does the CSV need to be in?
Can we place restrictions on welfare vouchers?
If we reissue a welfare voucher, will it be a new one or the same one?
Can I produce welfare vouchers without transferring data?
How can I find a specific welfare voucher that I have made?
How do I find out if a recipient has spent a voucher?
Can I cancel welfare vouchers after they've been created?
Can I change the expiry of a welfare voucher(s) I have created?
Can I change the email address or mobile number after I've sent the Huggg?
Can a recipient change their supermarket brand selection?
A recipient has told me there is no money left on their welfare voucher
If a recipient misplaces or doesn't receive their welfare voucher for any reason, can I resend it?
What happens if a welfare voucher is not used/expires?
Will the recipient receive reminders to use their voucher(s)?
I can't see the orders/welfare vouchers that the rest of my team have issued
Which energy providers partner with PayPoint (sender info)
How does PayPoint work? (Sending Vouchers)
Are there any additional fees associated with using PayPoint?
Is there a limit to how much money I can send? (PayPoint)
How do I get approved for Paypoint?
Do I need a PayPoint account to purchase vouchers?
Can I restrict access to PayPoint to only certain members of the team?
Where can PayPoint vouchers be redeemed?
The recipient hasn't received their appliance.
The recipient has a problem with their appliance. Who should they contact?
Installation and removals
What happens if the recipient experiences an issue with delivery?
Can the recipient change their delivery date?
Is delivery included?
How do I redeem an appliance voucher on behalf of a recipient?