What happens if a welfare voucher is not used/expires?

If the recipient does not redeem* their voucher before the expiry date you have set, the voucher will become invalid and will show as expired. The amount allocated to the voucher will be automatically re-credited to Huggg account it was purchased from.
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The recipient may contact you to ask that you re-issue the voucher. Please note that Huggg cannot issue or re-issue vouchers on your behalf.
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*A voucher is considered redeemed at the point a supermarket brand is selected