Beginner’s Guide
Tips, features & helpful insights to get started with the app and prepare for your first appointments successfully.
Your First Steps: Profile Setup and Understanding Customer Offers
Start strong with your profile and learn what’s important about customer offers to succeed from day one.
- Setting Up Your ProfileLearn how to create a professional and attractive profile that builds trust and helps you receive more bookings.
- Set Your AvailabilityChoose when you want to work – easy and flexible for your schedule.
- Setting Offer TypesSet your preferred offer types to receive only customer requests that match your working style and availability.
- What is my reliability score?The score reflects how well you keep the dates and times of accepted bookings. It helps customers choose reliable service providers.
Getting Ready: Preparing for Your First Customer Appointment
Helpful tips to feel confident, meet customer expectations, and create a great first impression.
- Connecting with Your Customer Before the AppointmentUse the messaging feature to clarify details, understand customer wishes, and build trust before your first visit.
- Arriving On Time: Tips to Check Your Route in AdvanceFeel confident and prepared by checking your journey ahead of your first customer appointment.
- I am running late to my appointment. What should I do?
- I can't find my customers address, what should I do?
- What do I do if my customer is not at home?
- Cleaning expectations & materials
Aftercare: What to Do After a Customer Appointment
Learn how to handle follow-ups, customer feedback, and invoicing with ease and professionalism.
My Payouts
Helpful insights to understand how your payouts work and feel confident managing your earnings.
Tools That Make Your Workday Easier: Key App Features
Discover key app features to stay organized, manage breaks, and never miss an important update.
- How to Take a BreakLearn how to take a break in the Helpling Partner App, what happens with your client appointments, and how to manage it all.
- All About the Chat Feature in Your Helpling Partner AccountUse the chat feature in your Helpling partner account for quick and easy communication with customers before and after appointments.
- How can I trigger an invoice to my customer?
Tutorial Media Library
Watch helpful tutorial videos that show you how to succeed on the Helpling platform step by step.
Legal Essentials
Understand the essential legal requirements for working independently.
- Self-Employment and Business License – What Providers Need to KnowLearn what self-employment means and how to obtain a business license for your services on our marketplace.
- Understanding the Digital Services Act (DSA) and What It Means for YouAn overview of the Digital Services Act (DSA), explaining its purpose, key requirements, and how it impacts businesses and individuals operating on digital platforms. Learn what changes to expect and…
- Community Guidelines
- How much commision does Helpling take?