Helpling DE

What to take note of when submitting your ID for verification

How to proceed if my ID Verification fails?

Do I have to provide a certificate of good conduct?

Do I have to provide proof of my business license?

Claudia

Jasmin von Helpling

Tips, features & helpful insights to get started with the app and prepare for your first appointments successfully.

Beginner’s Guide

Learn how to create a professional and attractive profile that builds trust and helps you receive more bookings.

Setting Up Your Profile

Choose when you want to work – easy and flexible for your schedule.

Set Your Availability

Set your preferred offer types to receive only customer requests that match your working style and availability.

Setting Offer Types

The score reflects how well you keep the dates and times of accepted bookings. It helps customers choose reliable service providers.

What is my reliability score?

Start strong with your profile and learn what’s important about customer offers to succeed from day one.

Your First Steps: Profile Setup and Understanding Customer Offers

Use the messaging feature to clarify details, understand customer wishes, and build trust before your first visit.

Connecting with Your Customer Before the Appointment

Feel confident and prepared by checking your journey ahead of your first customer appointment.

Arriving On Time: Tips to Check Your Route in Advance

I am running late to my appointment. What should I do?

I can't find my customers address, what should I do?

What do I do if my customer is not at home?

Cleaning expectations & materials

Helpful tips to feel confident, meet customer expectations, and create a great first impression.

Getting Ready: Preparing for Your First Customer Appointment

How to easily and correctly submit your invoice after a completed appointment.

How do I invoice my service?

Can I accept tips from customers?

The customer wants me to stay longer? Is that ok?

Learn how to handle follow-ups, customer feedback, and invoicing with ease and professionalism.

Aftercare: What to Do After a Customer Appointment

Find out how your customer payments are transferred to you – including payout timings, status overview, and early payout options.

How do I receive my payouts?

Helpful insights to understand how your payouts work and feel confident managing your earnings.

My Payouts

Learn how to take a break in the Helpling Partner App, what happens with your client appointments, and how to manage it all.

How to Take a Break

Use the chat feature in your Helpling partner account for quick and easy communication with customers before and after appointments.

All About the Chat Feature in Your Helpling Partner Account

How can I trigger an invoice to my customer?

Discover key app features to stay organized, manage breaks, and never miss an important update.

Tools That Make Your Workday Easier: Key App Features

Watch the tutorial video to create an engaging profile that attracts customers.

Setting Up Your Profile (Video)

Watch the tutorial video to discover the different offer types and understand their significance for your business.

Customer Offers Explained (Video)

Watch helpful tutorial videos that show you how to succeed on the Helpling platform step by step.

Tutorial Media Library

Learn what self-employment means and how to obtain a business license for your services on our marketplace.

Self-Employment and Business License – What Providers Need to Know

An overview of the Digital Services Act (DSA), explaining its purpose, key requirements, and how it impacts businesses and individuals operating on digital platforms. Learn what changes to expect and…

Understanding the Digital Services Act (DSA) and What It Means for You

Community Guidelines

How much commision does Helpling take?

Understand the essential legal requirements for working independently.

Legal Essentials

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.