Helpling provides you with simple tools to invoice your service after completing a cleaning appointment. You can also make adjustments — for example, if the duration or time of the appointment changed.
✅ How to request payment
After you’ve completed a cleaning, the appointment will automatically appear on your home screen under “Claim payments”.
Here, you can:
send the invoice to your customer
make changes if something about the appointment has changed
Tip: Customers usually expect to be invoiced for the actual time worked, unless something different has been agreed upon in advance. If the appointment takes longer or shorter than planned, we recommend discussing it directly with the customer before making adjustments.
How do I make changes to the invoice?
Click on “Modify” to modify the invoice. You’ll be shown the following options:
📅 Date/time has changed
⏱️ Duration has changed
❌ Appointment did not take place
📝 Other changes
Example: The appointment was scheduled for 3 hours, but you only worked 2.5 hours? Click on “Duration has changed” and update the hours accordingly.
This ensures your customer receives a correct invoice and helps avoid any misunderstandings.
What happens after I send the invoice?
Once you send the invoice:
it will be saved in both your and the customer’s profile
the customer will receive an email notification
the payment will be automatically charged from the customer’s saved payment method
What if I sent the wrong invoice?
If you accidentally submitted the wrong invoice, please contact our support team as soon as possible. Send an email to help@helpling.de and include:
The full name of the customer
The date of the appointment in question
We’ll take care of the correction quickly.
Summary
🧾 After each appointment, go to “Claim payments” to submit your invoice
✏️ You can adjust the invoice before sending it
📧 Customer receives a notification and automatic payment is processed
❌ Made a mistake? Contact help@helpling.de with customer name and date