What exactly am I supposed to clean at my customer’s home?
Cleaning needs can differ from home to home. The best way to avoid misunderstandings is to agree the scope of work directly with your customer before you start and ask about priorities or special requests.
Tip: Ask what is most important for today (e.g., bathroom, kitchen, floors) and align this with the booked time.
Is there a checklist for what should be cleaned?
To support clear communication, we recommend using a simple checklist or task list agreed directly with your customer. This helps confirm priorities and ensures both sides have the same expectations for the appointment.
Do I have to bring cleaning materials to appointments?
No. For cleanings arranged through Helpling, the customer provides the cleaning supplies and equipment.
Helpling recommends that you bring:
gloves
slippers (or indoor shoes)
The customer did not provide the necessary cleaning materials. What can I do?
If important cleaning supplies are missing, talk to your customer immediately and agree on the next steps.
Possible solutions:
Shop together for the missing items, or
One of you goes to buy them.
Please note: Shopping time counts as appointment time and is therefore paid by the customer (not by the Service Provider).
If the customer is not cooperative or refuses to provide the necessary materials, the appointment may need to be cancelled. In this case, please contact Helpling Support at the same time:
Phone: +49 30 41738750
Email: help@helpling.de