The Helpling chat feature enables simple and quick communication with your customers. Whether discussing cleaning preferences, coordinating appointments, or notifying them about changes, the chat offers a convenient solution.
What is the Chat Feature?
The Helpling chat feature allows you to quickly and easily get in touch with your customers. You can use the chat to discuss cleaning preferences, arrange appointments, or address any changes, such as rescheduling a booking, directly with your customer.
Where Can I Find the Chat Feature?
There are several ways to open the chat in your Helpling partner account:
In the Helpling Partner App:
Open the app and navigate to the bottom of the navigation bar, where you will find the chat feature.
In the Helpling Partner Portal:
Click on "More" in the navigation bar.
Select "Manage my customers and prices."
Choose the customer you wish to contact.
Click "Chat" in the top-right corner to start the conversation.
Is There a Translation Feature?
Yes, Helpling offers a translation feature in the chat, making it easier to communicate with customers in different languages. To enable the translation feature:
Click on "More."
Scroll down and select "Chat translation language."
Choose the desired language to translate messages.
Languages available include English, German, French, Spanish, Polish, and many more.
Chat Netiquette
To ensure a pleasant and respectful communication experience, please follow these guidelines:
Politeness and Courtesy: Always engage with your customers in a friendly and respectful manner, even when clarifications are needed.
Clarity and Precision: Ensure your messages are clear and concise to avoid misunderstandings.
Response Time: Aim to respond as quickly as possible to provide your customers with a positive experience.
No Spam: Avoid unnecessary messages and repetitive inquiries. The chat is meant for resolving issues and inquiries.
Privacy: Do not share personal or sensitive information in the chat unless it is absolutely necessary.
Following these simple rules helps maintain a professional and respectful communication environment and prevents misunderstandings.
💡Summary:
The chat feature allows quick and easy communication with your customers.
The chat can be accessed in the Helpling Partner app and the Partner Portal.
You can adjust the translation language for chat messages.
Helpling offers several languages such as English, German, French, Spanish, and Polish.