When uploading your identification document, please ensure that all key details are clearly visible, that the photo is neither blurry nor cropped, and that the information you provided during the registration matches the details on your document.
If you still receive a notification that your ID verification has failed, please don't hesitate to contact us - we will review your case and work with you to find a solution.
You can reach us:
By phone from Monday to Saturday between 8 a.m. and 5 p.m. at +493041738750
By emailing us at help@helpling.de.
We wish you the best of luck with your registration and a successful start as a service provider!