Channels
Discover all the channels that connect with Bookboost to enhance your guest journey. Leverage our multi-channel CRM to unify communication across Email, WhatsApp, SMS, OTAs, and more—ensuring seamless interactions in a single inbox.
28 articles
Channels
How channel priority works and which channel a message goes out on.
Set up email: send from your own domain, redirect replies into Bookboost, and manage bounces.
- Preview an email for a specific guestSeeing an email with a real guest's data in place of the tokens, and which guests are worth previewing against.
- Request your own sending domainWhat to send support to move off the default address, what happens next, and why you must redirect replies at the same time.
- Redirect replies to BookboostForwarding your own reply-to address to your Bookboost forward address, per email provider, and how to test it.
- Email settingsThe four email addresses behind your account, which two you can put your own domain on, and how to do it.
- Automatic exclusion of hard-bounced email addressesBookboost automatically stops emailing addresses that have permanently failed delivery twice, so hard-bounced guests drop out of your sends without any manual list cleanup.
Set up WhatsApp Business, get templates approved, and understand pricing and country availability.
- What you need before connecting WhatsAppThe four requirements, how Meta's business verification works, and how long it takes.
- Get notified when a WhatsApp template is rejectedTurn on the per-operator rejection notification so a blocked template does not sit unnoticed.
- WhatsApp country coverageThe countries where WhatsApp is blocked, and what to send guests there instead.
- WhatsApp template categories: Utility & MarketingWhat each category means for consent, content, and cost, and how to pick the right one.
- Connect WhatsApp to BookboostThe connection itself, step by step, from Settings to Meta verification to activation.
- WhatsApp message templatesWhat a template is, how to create and submit one, the character limit, and what each status means.
- WhatsApp error: "This message was not delivered to maintain a healthy ecosystem"Why WhatsApp declines a marketing message to one guest, and how to make it happen less often.
- Add call-to-action buttons to a WhatsApp templateThe three button types, how to add them, and the rules that stop a template saving.
- Get a WhatsApp template approvedSix rules that get templates through Meta's review, what to do when one is rejected, and what Missing means.
- The NOT SENT status on a WhatsApp templateWhy a template never reached Meta, how to get it unstuck, and how NOT SENT differs from Rejected.
- Using a Mews token in a Link button URLThe pattern that lets a Mews deep link work as a WhatsApp Link button, and the encoding trap that breaks it.
Connect Facebook Messenger so messages to your page arrive in the Unified Inbox.
SMS
Set up SMS, check where it is available, and the delivery rules that apply in specific markets.
OTAs
Bring guest messages from Booking.com, Expedia and other travel sites into the Unified Inbox.
- Setting up Booking.com to send guest messages to BookboostConfigure your Booking.com property so guest messages reach your Bookboost Unified Inbox, and so the links and images in your replies display correctly for the guest.
- Set up the direct Expedia integrationConnect Bookboost directly to Expedia Messaging so guest messages arrive in your Unified Inbox in real time, check the connection from inside Bookboost, and backfill the last 30 days.
- Messaging Booking.com guestsWhy links disappear, why the guest's address keeps changing, and what to do about both.
- How OTA guest messages reach BookboostExpedia connects directly, Booking.com arrives by email, and no other OTA is supported.
- What is the Booking.com email parser?How Booking.com guest messages become readable conversations in your Unified Inbox, what you need to configure, and what to do when a message does not come through cleanly.
- Automatically link Booking.com and Expedia messages to guest profilesHow Booking.com and Expedia conversations are matched to the right guest profile, and what to do when one is not.
Web Messenger
The chat widget for your website: what it does and how to install it.