Booking.com or Expedia conversations attach themselves to the guest profile automatically. Bookboost reads the guest details from each parsed message and links the conversation into the Unified Inbox using its standard matching logic. Your team can see the guest's full communication history without searching for the profile or linking anything manually.
How it works
Guest data is extracted from the message. For each parsed Booking.com or Expedia message, Bookboost pulls out the guest's name, surname, and phone number.
The conversation is matched to a profile automatically. Bookboost links the conversation to the correct guest profile using its standard matching logic across name, email, and phone.
The history is ready in the Unified Inbox. Once linked, operators see the complete guest communication timeline in the Unified Inbox with no manual steps.
Before you start
Your Booking.com parser or Expedia integration is active. Automatic linking applies to messages that come through these channels, so the relevant integration needs to be switched on.
Once it is active, messages are linked automatically going forward — there is nothing else to set up.
What you can do with it
Reply without searching for the guest. A Booking.com or Expedia message is linked to the profile as it arrives, so staff can reply straight from the conversation.
See the full guest timeline in one place. Reservations teams can open the complete history of a guest's interactions from the Unified Inbox.
Handle high message volumes. Properties with large message queues no longer link each conversation manually.
Known limitations
Matching depends on the guest's details being present. Linking relies on the guest name and phone number being in the parsed message. Messages missing this data may still need to be linked manually.
Duplicate profiles can need a manual check. Where a guest has more than one profile, the correct match may need to be resolved by hand.
Common questions
Do I need to link Booking.com or Expedia messages manually now?
No. Once your Booking.com parser or Expedia integration is active, incoming messages from those channels are matched and linked to the guest profile automatically.
What details are used to match a message to a profile?
Bookboost extracts the guest's name, surname, and phone number from the parsed message, then matches on name, email, and phone using its standard matching logic.
A message did not link automatically. Why?
The most common reason is that the guest's name or phone number was not present in the parsed message, so there was nothing to match on. In that case you can link the conversation manually. Duplicate guest profiles can also require a manual check.
Do I need to do anything to turn this on?
No separate setup is needed beyond having your Booking.com parser or Expedia integration active. Linking then happens automatically for new messages.
Getting help
Open Talk to Us in the left menu, or email support@bookboost.io.