📥 Unified inbox
Unified Inbox
23 articles
- Set a default font size and weight for Inbox emailsChoose the font size and weight your outgoing Inbox emails start with, so every new message is styled the way you want without formatting it by hand each time.
- Set up automatic replies in the Unified InboxCreate rules that automatically reply to incoming guest messages when your conditions are met, so guests get an acknowledgement even when no one is available to answer.
- Send PDF Attachments via WhatsAppHow to send PDF documents to guests through WhatsApp in the Inbox.
- 📺 Short & Sweet: Video Tutorials to Master Your InboxThis article guides you through efficiently managing conversations.
- 🧭 Navigating the InboxThis article guides you through the left inbox menu
- 🟡 Managing Conversation StatusesEffectively track and manage conversation statuses to monitor progress and ensure seamless communication.
- Find a conversation in the Unified InboxSearch the Unified Inbox by guest name, surname, email address, phone number, or reservation number to find the right conversation without switching to another system.
- ✅ Use of Actions in the InboxLearn how operators can efficiently assign, leave, and solve conversations, ensuring smooth and effective communication and task management.
- 📜 Accessing Conversation Details & HistoryLearn how to access other conversations with the same guest and conversation details.
- 🏗️ Inbox SettingsThe Inbox Settings allows you to create teams, add operators and create rules.
- 🗂️ Teams in Unified InboxOrganize, prioritize, and assign messages efficiently.
- ❓Frequently Asked Questions
- 📱The Advantages of Messaging in Modern Guest Engagement
- 🎥 Navigating the Inbox Menu in Bookboost: Features & Filters ExplainedVideo of the Inbox menu in Bookboost
- 🟢 Send a WhatsApp Campaign via the Inbox
- What is a Parser?
- 📲 Maximise the Potential of WhatsApp Channels to Enhance Your Guest Journey
- 🔒 Why Admins Don't Automatically Have Access to Teams
- 📬 Why Am I Receiving Notifications for Other Properties?
- 🔔 Configuring Inbox Notifications in Bookboost
- 🌐 Setting Up Message Translation in the Unified Inbox
- Use internal comments and @mentions in a conversationLeave private notes inside an Inbox conversation and @mention teammates to bring them in, kept internal and never shown to the guest.
- Insert quick replies with a slash commandType / in the Inbox message composer to instantly search your saved quick replies and insert one with a single keystroke, across Email, SMS, WhatsApp, and Web.