Settings navigation bar
Profile
Teams
Operators
Notifications
Translation
⛔ Operators who do not have admin access will not see the "Teams" and "Operators" sections on their settings panel.
Profile
Where Operators can:
Update their picture and personal details.
Change their password
💡 Only admins can change their own role and property access. Other operators cannot change their role or property access, but they can still view their role and the properties they access on their profile.
Teams
Please check the article about Teams.
Operators
Administrative Operators can invite Operators to the platform and manage their access.
Operators can navigate to the operator's section from the navigation bar.
Overview
On the overview screen, you can view all the operators who have access to the platform.
Furthermore, you can search for a specific operator by name using the search bar.
Search and filter
You can filter the list of operators by using the tab bar at the top. This bar allows you to switch between online and offline operators. By default, the bar is set to "All".
Invite a new operator to the platform
To invite an operator, click on the button located at the top right of the screen.
Next, the admins need to fill out a form to add an operator to the platform.
You must provide the operator's name, email address, and create a password. Create a strong password, shared in a secure way, for example, through https://onetimesecret.com/ as Bookboost has your guest data, you are responsible to make sure nobody outside your organisation access it.
Additionally, you must select a role for the operator and grant access to specific property folders, enabling them to work on related property conversations.
Signatures
You can add email signatures by either pasting the HTML code directly or uploading an HTML file.
💡 You can use the Hubspot Email Signature Generator to create signatures for free and add the HTML into Bookboost.
💡 Example from ChatGPT:
<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Email Signature</title> <style> .signature { font-family: Arial, sans-serif; color: #333; } .signature a { color: #1a73e8; text-decoration: none; } .signature img { max-width: 100px; border-radius: 5px; } </style> </head> <body> <div class="signature"> <p>Best regards,</p> <p><strong>John Doe</strong></p> <p>Front Office Manager</p> <p>Hotel Name</p> <p><a href="mailto:john.doe@hotelname.com">john.doe@hotelname.com</a> | <a href="tel:+1234567890">+1 234 567 890</a></p> <p><a href="<http://www.hotelname.com>">www.hotelname.com</a></p> <p> <img src="<https://via.placeholder.com/100>" alt="Hotel Logo"> </p> </div> </body> </html>Notifications
Staying on top of your communication is crucial, and Bookboost notification settings allow you to tailor alerts to your preferences.
Customising Notifications
Notification Types
Push Notifications
Subscribed: Receive notifications directly on your browser.
Unsubscribe: Opt-out from push notifications if they become overwhelming.
In-app Notifications
Subscribed: Get notified while you have Bookboost tab open, ensuring you don't miss any updates while you're working.
Unsubscribe: Disable in-app notifications if you prefer fewer interruptions.
Email Notifications
Subscribed: Opt-in to get updates via email for important notifications.
Unsubscribe: No email notifications will be sent.
Notification Settings
You can customise notifications for each type individually: Push notifications, Email notifications and In-app notifications.
Conversations
Incoming Message
Get notified when a new message is received.
Conversation Assigned to Me
Receive alerts when a colleague assigns a conversation directly to you.
Conversation Assigned to Team
Be notified when a conversation is assigned to one of your Teams by a colleague.
Conversation Snoozed Ends
Get updates when a previously snoozed conversation is active again.
Conversation Inactivity
Stay informed about conversations that require your attention due to inactivity.
Teams
New Team
Get notified whenever a new Team is created, ensuring you stay updated on new changes.
Translation
The translation setting lets you choose a language to translate guest messages that are in a language you don't understand.
😊 Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.